Treasure
The general terms and conditions of sale apply exclusively to any current or future commercial relations between Dammann Frères, 1, rue de Réveillon, 28100 Dreux, France (" we") and the creator of the order ("you").
We can alter these general terms and conditions of sale at any moment, provided that we indicate these changes on our site.
We undertake to accept your order according to the terms of these conditions of sale.
When you place your order, we inform you of the availability of products you wish to buy. However, if despite our vigilance, products prove temporarily unavailable (stockout, awaiting new supplies, etc.) after you have placed your order, we will inform you by e-mail and give you the choice of altering or cancelling your order.
If any products turn out to be permanently unavailable (depleted stock, etc.) after you have placed your order, we will automatically cancel it and inform you by email before reimbursing any sums you have paid for the unavailable products.
By confirming your order, you accept all these general terms and conditions of sale, which you can view on the site, and acknowledge that you are aware of them, thereby renouncing recourse to any contradictory document including your own general purchasing conditions, as the act of purchasing entails acceptance of these general terms and conditions of sale. This confirmation and all the information we have registered constitute proof of our transactions.
Prices are indicated in euros and are deemed to include all taxes due in line with French taxation, excluding carriage costs. We reserve the right to change our prices at any time. We undertake to apply the current prices indicated when you place an order.
With orders outside the European Union, prices will be zero rated for VAT when you enter your delivery address in the relevant form. Customs duty and any other taxes relating to the delivery of an item are to be paid by you and are your responsibility. We are not required to check or inform you of any applicable customs duties or taxes. To find out what they are, we advise asking the relevant authorities of your country. Under no circumstances are we obliged to pay for additional costs arising from the delivery of your order apart from carriage costs, which are described and invoiced when you complete your order on our site.
Prices are payable immediately on the same date as the order. Cards issued by banks domiciled outside France must be international bank cards. Online payment with bank cards is entirely secure, and uses the SSL (Secure Socket Layer) protocol. The information transmitted is encoded by a software program amend cannot be read when it passes through the network.
We use the Sogecommerce by Société Générale and Paypal online payment solutions. Your order can only be processed when your payment has been accepted and this acceptance transmitted to our departments.
Unless other arrangements are made, delivery is made to the address indicated when an order is placed.
Delivery deadlines are for information only. We invite you to read the additional information about delivery.
Items are delivered by Colissimo (tracking against signature, without signature and collection point) and Chronopost (tracking against signature and relay point).
If a customer is absent when the item is delivered, the parcel is kept for 10 days at the buyer's local post office.
For home deliveries in metropolitan France Colissimo, delivery costs are free for any order over € 40 including tax. And for all orders of an amount less than € 40 including tax, delivery costs are € 4.50 including tax without signature, € 5.50 including tax against signature and € 4 including tax at the pick-up point. Home delivery times are estimated at 2 working days for mainland France.
For deliveries in metropolitan France Chronopost, the delivery costs amount to € 7.90 including tax against signature at home and € 5.40 including tax at a relay point. Delivery times are estimated at 1 working day after the shipment of the package from our premises to mainland France. Parcel delivered the next day (working day) in mainland France for orders placed before 12 a.m. from Monday to Friday. For deliveries outside mainland France, the amount of delivery costs is calculated at the end of your order, depending on the amount of your order. Delivery times vary depending on the destination country.
For deliveries in metropolitan France UPS to a UPS Access Point relay, the delivery costs are €3.20.
For any complaint concerning a delivery, please make a request via our contact form.
With deliveries outside mainland France, shipping costs are calculated at the end of your order, depending on the amount of this order. Delivery deadlines vary according to the destination country. Orders placed on Saturday or Sunday are processed the following Monday.
Orders placed on public holidays are processed the next working day.